Geelong Microgreens (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with our services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information when you interact with us, including when you:

• Place an order or create an account
• Sign up for our newsletter (if applicable)
• Submit an enquiry via our contact form
• Visit our website (through analytics and cookies)

Personal information we may collect includes:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely by Stripe — we do not store card data)
• Website usage data and preferences

2. How We Collect Your Information

We collect personal information directly from you when you provide it via our website, checkout forms, or contact forms.

We may also collect certain data automatically using:

• Google Analytics: To monitor website performance and improve user experience
• Facebook Pixel: To deliver relevant ads and measure campaign effectiveness
• Cookies: To enhance browsing and shopping experience

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Send you promotional updates and newsletters (if you opt in)
• Personalise your online experience
• Comply with legal and tax obligations

4. Marketing Communications

We may send you promotional materials, newsletters, or SMS messages only if you have opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly.

5. Sharing Your Information

We do not sell or trade your personal information. We may share it with trusted third-party service providers for business purposes, including:

• Stripe: For secure payment processing
• MicroFarmSites: For website hosting and infrastructure
• Email providers: For sending newsletters (if applicable)

Some of these providers may store or process data overseas. Where this occurs, we ensure that appropriate safeguards are in place to protect your information.

6. Data Security

We take all reasonable steps to protect your information, including:

• Secure Socket Layer (SSL) encryption
• Restricted access to customer data
• Relying on trusted third-party processors for sensitive payment information

7. Accessing, Updating, or Deleting Your Information

You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected]. We aim to respond within 30 days.

8. Complaints

If you believe we’ve breached your privacy, please contact us at [email protected]. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: [email protected]