These Terms & Conditions (“Terms”) govern your use of the Geelong Microgreens website and services (“we”, “our”, “us”). By accessing or using our website and placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Overview

Geelong Microgreens provides fresh, locally grown microgreens for purchase and subscription within Geelong and surrounding areas. These Terms apply to all users of our website, whether purchasing one-off products or subscribing to recurring deliveries.

2. Orders & Subscriptions

• All orders are subject to availability.
• Subscription customers will be charged on a recurring basis according to their selected plan.
• You may pause, modify, or cancel your subscription at any time by contacting us or via your account dashboard (if available).
• We reserve the right to reject or cancel orders where we are unable to fulfil them.

3. Pricing & Payments

• All prices are listed in Australian Dollars (AUD) and include GST where applicable.
• Payments are processed securely via Stripe. We do not store your payment details.
• We reserve the right to change pricing at any time. Price changes will not affect orders already placed unless otherwise agreed.

4. Delivery Policy

• We currently deliver within Geelong and nearby suburbs.
• Delivery is free for orders over $20; otherwise, a small delivery fee may apply.
• We aim to deliver on your selected day, but delivery times may vary due to circumstances beyond our control.
• It is your responsibility to provide accurate delivery information.

5. Refunds & Replacements

Our microgreens are harvested fresh and perishable. Under Australian Consumer Law, you are entitled to a replacement, refund, or credit if your order is:

• Faulty, damaged, or spoiled on arrival
• Significantly different from what was described

If you experience an issue, please contact us within 24 hours of receiving your order at [email protected] with photos where possible.

6. Use of Our Website

• You must not misuse our website, including introducing viruses, malware, or attempting to gain unauthorised access.
• We reserve the right to restrict or suspend access if we believe you have breached these Terms.

7. Limitation of Liability

To the maximum extent permitted by law, Geelong Microgreens will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Intellectual Property

All website content, including logos, images, and product descriptions, are owned by Geelong Microgreens and protected under Australian copyright law. You may not use, reproduce, or distribute our content without permission.

9. Third-Party Services

We use trusted third-party services such as Stripe for payments and MicroFarmSites for website hosting. While we take reasonable steps to ensure security, we are not responsible for the privacy practices or content of third-party services.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page with the updated date.

11. Contact Us

If you have any questions about these Terms, contact us at:

Email: [email protected]